FAQs

Frequently Asked Questions

Shopping

What do you need me to do to place my order most effectively?

We would very much appreciate it if you paid attention to the three pull down menus on each product page:

  • Size - there are links to detailed size guides and product details on every product page, please make sure you check the size guide before choosing your size and read the product information. If an error is made, contact us on theboss@lemongemcreative.co.za - we will do whatever we can to update your order prior to printing but once your order is in production, we are limited.
  • Colour - we detail colour differences in our product details page, again linked out on every product page. To expedite lead times, we use available stock and colours can vary. Black is generally black and white is generally white but greys and navys do fluctuate.
  • Style – we ask that you are sure to choose between shirt, long sleeve shirt, sweater or hoodie from the "shirt style" menu before placing your order. Hoodies do not cost R249, if they did, they'd be cheap crap and we don't sell cheap crap.

I’ve placed my order and heard nothing from you – what gives?

That is not how we do things around here in fact, sometimes we communicate too much. Once your order is placed, our system is supposed to send you an order confirmation email with full details on next steps. If you have not received this, we can only blame the robots. Email us (theboss@lemongemcreative.co.za) and we will arrange to have the confirmation email sent to you again.

When will you send me my stuff?

Trash Panda apparel orders are placed weekly and deliveries take place 5 - 15 working days after payment is received. Most orders arrive quickly but shit happens and we believe in "human first" so beg patience when it takes a bit longer for your awesome Trash Panda stuff to reach you. As soon your order is ready to go we will pop you a mail with tracking information.

Why do you take so long?!?

Because we don't hold stock. All of our shirts are ordered to your specifications and then sent to printers to print your requested design. This is why it’s not easy to “swap out” shirts and we really hope you consider all of your options, including sizes, before ordering.

I don’t want to wait so long for solid quality prints on lekker apparel! What do I do?

Just email as within 24 hours of placing your order and tell us you’d rather cancel. We will request bank details and we will issue a refund. Very simple. Once apparel is ordered (this happens on Thursdays), we will only be able to offer a partial refund and once your shirt is on the printer, you’re going to have to wait it out cos courier is not far behind.

I want a female cut, where do I make this choice?

Sorry but you don’t. Ladies cut apparel has given us nothing but ball aches. The unisex/male options are much more reliable and offer a range of sizes, please measure yourself from armpit to armpit and choose your size based on that.

What do I need to know about your apparel?

All our designs are printed on high quality cotton T-shirts, hoodies, sweaters, long sleeved shirts and vests using a professional (and very expensive) direct to garment (DTG) printer or vinyl. All shirts, hoodies, sweaters and long sleeve shirts are enzyme washed with a premium finish and are created to hold print (this can mean the shirts feel a bit sticky when you first see them, this stickiness will disappear after the first wash). We protect against fading of both the shirt and the print. Make sure and check size guides to save us all a bunch of hassle <3.

Our standard shirt colours are Black, White, Light Grey and Navy but our T-shirts are available in other colours. Our size guides go up to 3XL but larger sizes are available in certain styles.

Make a note at order if you want to see options and we'll share them with you before placing your order.

Please note, print sizes and garment colours are only an indication. Black is black but Light Grey could be melange or solid grey, depending on our supplier. Print colours are unchanging but print size can vary, again, depending on our supplier.

Also, when ordering white hoodies, please note, vinyl print will be used as we cannot DTG the white items without damaging them.

The shirt I received is a different colour to the one on screen? WTAF?

The digital images we display have the truest colour possible. However, due to differences in computer monitors and settings, we cannot be responsible for variations in colour between your screen and the actual product. Also, we sometimes have to use different hues of apparel colour to show you how they fall because black, for example, is difficult to see on screen.

One thing we are sure of is that hoodie is not dark grey, it’s black. We don’t sell dark grey hoodies, sweaters or long sleeve shirts and dark grey t-shirts have to be specially requested.

How do I care for my Trash Panda gear?

Wash the shirt at a forty degree temperature max. Preferably cooler.

Wash the shirt inside out.

Iron the shirt inside out.

Remember, this shirt has print on it. This print has been adhered to the shirt in some way, shape or form and it can easily be un-adhered. Take care. Love the shirt. It will last forever if you love it.

The labels in the shirts can be completely ignored because these are care instructions for just the material, not the print.

I live in Europe, the UK or the US and I want, want, WANT!

For right now, we sell some of our top sellers through our Teespring store, which you can find by clicking here. We've gone this route mostly to save on courier fees, which are kak expensive when sending from SA.

If the shirt you want isn't there, you are invited to email us (theboss@lemongemcreative.co.za) to request that it be added and we'll do so within 12-24 hours after receiving your request.

We are investigating Australia and New Zealand suppliers so keep an eye out for updates!

SHIPPING AND RETURNS

What are my shipping options?

Full shipping information lives here but, in short, Joburg orders are couriered using our in-house courier team, Lemon Gem Couriers. Coastal orders are sent using Postnet or Pargo or something similar. We tried the courier option to coastal regions but it costs around R300 to send shirts down to slaap stad, which is about 1 000% more than we actually earn after costs. If you’d prefer the shirts be couriered and you’re willing to carry the cost, you are free to email us: theboss@lemongemcreative.co.za or Whatsapp us: 060-689-0169

I received my shirt and I’m not happy. What is your policy on refunds or returns?

You can read all about it right here. We align to the CPA where refunds are concerned.

Basically, you don’t get to feel or touch the product before purchasing so you can return without reason but you do need to get the product to us (address is at that link) and you do need to notify us of your request for a refund in writing within five (5) days of receipt.

We do not swap items out. All of our shirts are ordered to your specifications and then sent to printers to print your requested design. This is why it’s not easy to “swap out” shirts and we really hope you consider all of your options, including sizes, before ordering.

RANDOM HUMAN STUFF

Who’s this “we” you keep talking about? Is it a massive team of people ready to serve my every whim?

No. I say we because I have big plans to be a proper shop one day but it’s really just me. I have two print teams I rely on to help me serve you and sometimes they let me down - such is life. If you want to learn a bit more about The Head Panda, click here.

I really like your design but not your prices, can I steal it?

I suppose, if you wanted to. Not much I can do about it. But it’s not very nice. What we could talk about is my purchasing cheaper apparel for you and more offering a cost effective price. Email me on: theboss@lemongemcreative.co.za

You will be asked to sign a document that says you will not request a refund on cheaper apparel. We’ve used them before, we prefer quality, so if you choose to buy it, we can’t be held responsible for anything outside of bad print.

I’ve received my order, something has gone wrong and I’m going to immediately lose my temper and send a nasty message or email

There’s no need to be anxious or have high blood pressure, dudes. You are safe with us. If you have a problem, be cool, let us know. We will fix it.

If being chilled isn’t what you want to be right now, you are most entitled to do you, boo. But when this is sorted, and it will be, please don’t come back. Your anxiety and shouting really messes with my psyche - I'd rather not do that again. I say this with love and a whole bunch of unresolved issues. <3